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The Trust menu.

The Trust system (フェイス, Feisu?, lit. Faith) is a gameplay feature in Final Fantasy XIV added in patch 5.0. Based on the similar concept from Final Fantasy XI and Grand Company Adventurer Squadrons, this system allows players to run main scenario dungeons in Shadowbringers and Endwalker with a party of allied NPCs.


Trust system icon.

Using the Trust system, players can enter dungeons with their NPC allies as an alternative to using the Duty Finder. Unlike Adventurer Squadrons, Trust NPCs do not need player-given orders and can act on their own in battle, boss mechanics included. The Trust system is useful for players to bypass Duty Finder queue times, fight alongside their main scenario allies, and level up jobs in a solo player setting. All loot is automatically given to the player, however treasure coffers have less rewards and some enemies won't drop items.

However, a Trust run will take longer than a Duty Finder run, as the AI behavior of NPCs focuses on single-target abilities and one pull at a time without player assistance. NPCs are also at the minimum level required to participate in the dungeon, resulting in lower stats than fellow players. If the player is KO'ed, the party will automatically be returned to the start of the dungeon with the current fight reset. Assuming the player is not defeated at any point, Trust runs are typically expected to take 30 minutes. The AI is able to tell if the party is falling behind on expected DPS for such a duration and can change the party's behavior slightly in an attempt to catch up. This does mean that a Trust run is typically slower than a party of good human players, which, depending on the dungeon, will take about 15 to 20 minutes.

Scenario mode[]

The Trust system becomes available upon unlocking Holminster Switch Holminster Switch. Throughout the main scenario of Shadowbringers, players can enter dungeons with the NPCs who accompanied them to the entrance. These NPCs will cover all necessary roles for the party composition of one tank, one healer, and two DPS. The Trust system can be used for previously cleared dungeons after the player's first-time completion.

Upon completing the main scenario quest Shadowbringers Shadowbringers, Scenario mode is locked and the Trust system switches to Avatar mode. Characters exclusive to Scenario mode are unplayable, while characters in Avatar mode can be used in all Trust-compatible dungeons regardless of their absence in the main scenario.

Avatar mode[]

In Avatar mode, NPCs start at level 71 and need to be brought back up to the minimum level requirement of the dungeon before using them. They earned a fixed amount of experience for completing the dungeon, which was increased in patch 5.58. It should take about two dungeon runs for characters to reach the level requirement for the next available dungeon. Upon reaching level 80, NPCs can have a glamour applied to them depicting a previous outfit. Leveling all NPCs to 80 unlocks Scenario mode again and rewards the achievement "Bound by Faith" and the title "Trusted Friend".

The Trust System will be continued in Endwalker, where Estinien Wyrmblood will be added as a character.

Trust NPCs[]

Spoiler warning: Plot and/or ending details follow. (Skip section)
Name Job Character-specific details
Alphinaud Leveilleur
Alphinaud.Alphinaud alternate outfit.
Academician Academician
  • Alphinaud summons Moonstone Carbuncle as his pet. While it lacks periodic healing, it will cast weak attack magic and can provide Damage Up buffs to party members.
  • Alphinaud will prioritize Alisaie's safety if they are grouped up. If she is not in the party, Alphinaud will instead prioritize the player.
  • During the Funambulist's Fantasia mechanic in Dohn Mheg, Alphinaud will slowly walk through before nervously ("I'm not afraid... I'm not afraid...") running the rest of the way at the halfway point and takes a sigh of relief when finishing, preventing him from reaching the boss's barrier in time.
Alisaie Leveilleur
Alisaie.Alisaie alternate outfit.
Red Mage Red Mage
  • Alisaie will immediately use Limit Breaks when possible.
  • During the Funambulist's Fantasia mechanic in Dohn Mheg, Alisaie will sprint the entire way ('Oh, come now. We know this is an illusion.").
Thancred Waters
Thancred.Thancred alternate outfit.
Gunbreaker Gunbreaker
  • Thancred will not use Cartridge-based skills unless Ryne is in the party, owing to his inability to charge cartridges on his own.
  • During the Funambulist's Fantasia mechanic in Dohn Mheg, Thancred expresses mild annoyance ("This wouldn't fool a child.") before running part of the way and leaping across to the boss ("Good thing I'm light on my feet.").
Urianger Augurelt
Urianger.Urianger alternate outfit.
Astrologian Astrologian
  • Urianger will, on occasion, cast Death on enemies to instantly defeat them. This doesn't extend to bosses, and will always target the enemy with the lowest HP.
  • During the Funambulist's Fantasia mechanic in Dohn Mheg, Urianger expresses mild amusement before teleporting across ("This shan't trouble us.").
Y'shtola Rhul
Y'shtola.Y'shtola alternate outfit.
Sorceress Sorceress
  • Y'shtola will cast offensive magic in set sequences, primarily from Black Mage but also using some White Mage visuals. Periodically she will instead use Foul Foul and then cast multiple Fire IV Fire IV spells.
  • During the Funambulist's Fantasia mechanic in Dohn Mheg, Y'shtola will simply briskly walk through as if there were no illusion ("An asinine trick.").
Minfilia / Ryne
Minfilia in Dohn Mheg and the Qitana Ravel scenario mode.Ryne.Ryne alternate outfit.
Oracle of Light Oracle of Light
  • Known as Minfilia prior to Malikah's Well in the main scenario.
  • Ryne is the only character to fight with a basic class instead of a job. She will not use Limit Breaks if the player is a DPS.
  • For most non-boss encounters Ryne will initially use Vanish, approach the enemy, and use Trick Attack Trick Attack.
  • Ryne has access to the unique spell Banish, likely through her use of the Echo.
  • During the Funambulist's Fantasia mechanic in Dohn Mheg, Ryne will nervously pause at the start ("W-We're supposed to cross this?") before tip-toeing through while pausing at certain points ("One step at a time...") and is unable to reach the boss's barrier in time.
Guard Captain Guard Captain
  • Lyna is only available for Scenario mode of Holminster Switch. She is the only character to not be playable in Avatar mode.
  • Lyna does not use Closed Position Closed Position to select a Dance Partner. As a soldier, her efforts are more focused on offense.
Crystal Exarch / G'raha Tia
Crystal Exarch in Holminster Switch scenario mode. Also G'raha Tia's alternate outfit when unlocked in Avatar mode.Crystal Exarch in the Grand Cosmos scenario mode.G'raha Tia.
All-Rounder All-Rounder
  • Can be a Paladin Paladin, White Mage White Mage, or Black Mage Black Mage depending on the desired role.
  • Uses abilities available to the job he is using despite not being at the required level for them.
  • As the Crystal Exarch, he is only playable in Scenario mode. After completing the quest Reflections in Crystal Reflections in Crystal, G'raha Tia joins Avatar mode and starts at level 80. His glamour is automatically unlocked.
  • During the Funambulist's Fantasia mechanic in Dohn Mheg, G'raha Tia will run to the start of the rope and stop briefly to unsheathe his weapon ("I regret to disappoint, but I'm more than comfortable with heights!"), then sprint the entire way.


Name Level Trust EXP Scenario mode members
Holminster Switch Holminster Switch 71 15,620,000 Alphinaud, Alisaie, Lyna, Crystal Exarch
Dohn Mheg Dohn Mheg 73 19,940,000 Alphinaud, Alisaie, Thancred, Urianger, Minfilia
The Qitana Ravel The Qitana Ravel 75 24,750,000 Thancred, Urianger, Y'shtola, Minfilia
Malikah's Well Malikah's Well 77 29,980,000 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Mt. Gulg Mt. Gulg 79 35,870,000 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Amaurot Amaurot 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Grand Cosmos The Grand Cosmos 80 Alphinaud, Alisaie, Y'shtola, Crystal Exarch
Anamnesis Anyder Anamnesis Anyder 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Heroes' Gauntlet The Heroes' Gauntlet 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Matoya's Relict Matoya's Relict 80 Alphinaud, Alisaie, Y'shtola, G'raha Tia
Paglth'an Paglth'an 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia
Spoilers end here.

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