The Trust system (フェイス, Feisu?, lit. Faith) is a gameplay feature in Final Fantasy XIV added in patch 5.0. Based on the similar concept from Final Fantasy XI and Grand Company Adventurer Squadrons, this system allows players to run main scenario dungeons in Shadowbringers and Endwalker with a party of allied NPCs.
Using the Trust system, players can enter dungeons with their NPC allies as an alternative to using the Duty Finder. Unlike Adventurer Squadrons, Trust NPCs do not need player-given orders and can act on their own in battle, boss mechanics included. The Trust system is useful for players to bypass Duty Finder queue times, fight alongside their main scenario allies, and level up jobs in a solo player setting. All loot is automatically given to the player, however treasure coffers have less rewards and some enemies won't drop items.
However, a Trust run will take longer than a Duty Finder run, as the AI behavior of NPCs focuses on single-target abilities and one pull at a time without player assistance. NPCs are also at the minimum level required to participate in the dungeon, resulting in lower stats than fellow players. If the player is KO'ed, the party will automatically be returned to the start of the dungeon with the current fight reset. Assuming the player is not defeated at any point, Trust runs are typically expected to take 30 minutes. The AI is able to tell if the party is falling behind on expected DPS for such a duration and can change the party's behavior slightly in an attempt to catch up. This does mean that a Trust run is typically slower than a party of good human players, which, depending on the dungeon, will take about 15 to 20 minutes.
The Trust system becomes available upon unlocking Holminster Switch. Throughout the main scenario of Shadowbringers, players can enter dungeons with the NPCs who accompanied them to the entrance. These NPCs will cover all necessary roles for the party composition of one tank, one healer, and two DPS. The Trust system can be used for previously cleared dungeons after the player's first-time completion.
Upon completing the main scenario quest Shadowbringers, Scenario mode is locked and the Trust system switches to Avatar mode. Characters exclusive to Scenario mode are unplayable, while characters in Avatar mode can be used in all Trust-compatible dungeons regardless of their absence in the main scenario.
In Avatar mode, NPCs start at level 71 and need to be brought back up to the minimum level requirement of the dungeon before using them. They earned a fixed amount of experience for completing the dungeon, which was increased in patch 5.58. It should take about two dungeon runs for characters to reach the level requirement for the next available dungeon. Upon reaching level 80, NPCs can have a glamour applied to them depicting a previous outfit. Leveling all NPCs to 80 unlocks Scenario mode again and rewards the achievement "Bound by Faith" and the title "Trusted Friend".
|Minfilia / Ryne
||Oracle of Light||
|Crystal Exarch / G'raha Tia
|Name||Level||Trust EXP||Scenario mode members|
|Holminster Switch||71||15,620,000||Alphinaud, Alisaie, Lyna, Crystal Exarch|
|Dohn Mheg||73||19,940,000||Alphinaud, Alisaie, Thancred, Urianger, Minfilia|
|The Qitana Ravel||75||24,750,000||Thancred, Urianger, Y'shtola, Minfilia|
|Malikah's Well||77||29,980,000||Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne|
|Mt. Gulg||79||35,870,000||Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne|
|Amaurot||80||—||Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne|
|The Grand Cosmos||80||—||Alphinaud, Alisaie, Y'shtola, Crystal Exarch|
|Anamnesis Anyder||80||—||Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne|
|The Heroes' Gauntlet||80||—||Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne|
|Matoya's Relict||80||—||Alphinaud, Alisaie, Y'shtola, G'raha Tia|
|Paglth'an||80||—||Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia|